- Information collection and use
regarding the protection of personal information very
policy explains how we use personal information that we may
obtain from you. By
using our website www.safaonline.com ,which
also comprises of
the mobile site, smartphone app platforms such as iOS,
(all together referred to as “site”), you consent to this
does not apply to the websites of our business partners,
or to any other third parties, even if their websites are
linked to the site.
We recommend you review the respective privacy statements
of the other parties
with whom you interact.
When you use services
provided on this website and/or mobile application, you will be asked to
provide certain information such :-
Personal information, which includes your email address, name, phone number,
device ID and IP address.
information, such as itinerary details.Booking information, such as travel
destination and dates.
- Other information,
such as your browsing activity on the website and mobile app. We will store
this information and hold it on computer or otherwise in a secure and encrypted
- We will use this information in the
- To fulfill our agreement with you,
including processing your flight, hotel and Umrah bookings and any other
reservations, sending you your itinerary, or contacting you if there is a
problem with your reservation.
- To register you
with our website/mobile application and administer our website services where
you have registered to receive these. You can unsubscribe
from these services by contacting us.
- To answer any
queries which you may send to us by e-mail.
- For direct
marketing purposes, as set out in detail below.
We need to know the
names of all passengers travelling or the names related to the reservation
concerned. If you are reserving or booking a flight, hotel or Umrah on behalf
of someone else, you must obtain their consent to use their personal
information. We proceed on the basis that you have obtained the aforementioned
- What will this information be used for?
- To conduct bookings, ticketing and
payment transactions for the services available on the site.
- To personalize
your experience and give you better service: (your information helps us to
better respond to your individual needs)
- To improve the
user friendliness of the site; (we continually strive to improve the site
offerings based on the information we receive from you)
- To improve
customer service (your information helps us to more effectively respond to your
customer service requests and support needs) website traffic analysis.
- To administer a
contest, promotion, survey or other site features
- To send emails,
SMS, website and mobile app notifications as well as other communications for
providing services, responding to inquiries, and/or other requests or
- To respond to
queries of the authorities in regard to your accessing of the site and services
availed by you.
Of course, you are
solely responsible for maintaining the secrecy of your passwords,
and your site
membership account information. Please be very careful,
alert with this information, especially whenever you’re
- Who do we share your information with?
- To our customer support offices in the
- To trustworthy
third parties that we use for the provision of certain services, such as
enabling our customers to book flights, onward flights, hire cars, hotel
reservation, complete tourism trip reservation or other services quickly and
- To customs and/or
immigration departments or other regulatory authorities in your country of
departure and/or destination in order to comply with the law in those
- To third party
organizations involved in credit card authorization.
- If we have a duty
to do so or if the law allows us to do so.
- To our employees
and agents to do any of the above on our behalf, now or in the future.
- To the companies
within our corporate family and with our parent company and corporate
affiliates. This sharing enables us to provide you with information about
products and services, both travel-related and other, which might interest you.
To the extent that our parent company and corporate affiliates have access to
your information, they will follow practices that are at least as restrictive
applicable laws governing the transmission of promotional communications and,
at a minimum, give you an opportunity in any commercial email they send to
choose not to receive such email messages in the future.
choose not to
provide certain personal information we request, you will still
be able to visit our
site but you may be unable to access certain options or
- Transfer of your personal information
In the course of
undertaking the activities
specified in this
countries which do
not have data protection laws or to countries where your
privacy and other
fundamental rights will not be protected as extensively. We
information only for the purpose of fulfilling/providing the
services you have
requested from us, in order to fulfill a contract with a
third party for your
benefit, or to disclose information which we are required
to do by law or
requested from us by a regulator.
- Cookies Policy
There is a
which may be used by us to provide you with customized
Safa website or mobile application. A cookie is an element of
data that a website
or mobile application can send to your browser, which may
then store it on
your system. Cookies allow us to understand who has seen which
advertisements, to determine how frequently particular pages are
visited and to
determine the most popular areas of our website. Cookies also
allow us to make
Safa website or mobile application more user-friendly by, for
example, allowing us
to take you to the language site of last use, so that we
can give you a
better experience when you return to our website. Most web
automatically accept cookies. You do not have to accept cookies, and
you should read the
information that came with your browser software to see how
you can set it up to
notify you when you receive a cookie, so you can decide
whether to accept
Users Data Processing and data Deletion Instructions
We are processing users' public data like names, email Id & profile pic through the login process from our apps. the purpose of processing these data is to just maintain logged-in users' information in our system. And users can request any time for the deletion of their data stored in our system. If you want to delete your activities with our apps, You have to send a deleting request email to email@example.com.